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Learn how Zendesk harnesses Cloudflare to supercharge performance and security for over 125,000 customer sites.
Zendesk is one of the world’s premier customer service companies, providing its software suite to over 125,000 businesses around the globe.
Jason: My name is Jason Smale, I’m the Vice President of Engineering at Zendesk.
Andrei: My Name is Andrei Balcanasu, I’m a technical lead in the foundation edge team at Zendesk.
Zendesk is a customer support platform that builds beautifully simple software for companies to have better relationships with their own customers.
Jason: We have over 125,000 businesses around the world all using Zendesk. And then within those businesses, there are hundreds of people whose day job is to sit in front of Zendesk and use Zendesk.
For Zendesk, security is paramount. And when it came to safeguarding its network, Zendesk turned to Cloudflare.
Andrei: Web security is very important to our business. Our customers trust us with their information, and their customers’ information. So we need to make sure that their information is safe, secure.
Jason: The initial need for Cloudflare came back a couple of years ago, when we suddenly started to see a lot of attacks coming towards us, and all of a sudden we’d get thousands of requests, hundreds of thousands, millions of requests — coming at us from all over the place. So we needed a way to be able to control what came into our infrastructure. And Cloudflare were the only ones that could meet our requirements.
It’s been really impressive to see how Cloudflare’s DDoS mitigation continues to evolve and morph, and it’s definitely the best DDoS mitigation we’ve ever had. I think Cloudflare just gets you that and so much more and you don’t have to pick and choose and layer on all those different providers because it’s just one — and they’re great at all of those things. It’s easy. It’s a no-brainer.
By tapping into Cloudflare’s unique integrated security protection and performance acceleration, Zendesk has been able to leverage Cloudflare’s global platform to enhance its experience for all of its customers.
Jason: Cloudflare is providing an incredible service to the world right now. Because there’re no other competitors who are close.
Andrei: Cloudflare is our outer edge. It makes our application faster, more reliable, and allows us to respond with confidence to traffic spikes and make our customers happier.
Zendesk is all about building the best customer experiences, and Cloudflare helps us do that.
With customers like Zendesk and over 10 million other domains that trust Cloudflare with their security and performance, we’re making the internet fast, secure, and reliable for everyone.
Cloudflare — Helping Build a Better Internet.
Looking for more? Don't miss our additional case study exploring how Zendesk used Cloudflare to achieve 6x improvement in targeted content delivery time.